I cancelled a booking yesterday afternoon at Travel Lodge Clapham Junction and require...

GetHuman5473214's Cancel booking issue with Travelodge (UK) from November 2020

Help with my Travelodge (UK) issue
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The issue in GetHuman5473214's own words
I was trying to obtain a copy of an invoice for a late cancellation ... I cancelled a booking yesterday afternoon at Travel Lodge Clapham Junction and require a hard copy of the receipt, which I obviously did not pick up due to the late cancellation, to present to a third party to recover the expense.*I am trying to get Travel Lodge to send me a hard copy of the invoice to the address in the reservation through the post.*I have contacted the hotel in question and they gave me a number for Customer Service but it was the number for Central Reservations and the only way to contact Customer Service is by email from their website which I attempted to do but just got an automated response directing me back to the hotel in question. Attempted to view the invoice on line but was unable to create an account and log on to the site. Very frustrated and vowing never to use Travel Lodge ever again.
I require the invoice to prove proof of payment to recover from a third party.
I require an hard copy of the invoice sending to the address on the reservation.
I have stayed in Travel Lodges infrequently off and on in the past and found them welcoming and comfortable and have had no problem with the billing method as I have always collected the invoice upon payment at checkout but I have never had the occasion to make a late cancellation before so I have never been in the situation where I needed to contact the Customer service department to obtain an invoice.
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Travelodge (UK)

Travel Lodge hotels uk
Cancel booking issue
Reported by GetHuman5473214
Nov 18th, 2020 - 5 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 533 others
0 customers following this

Timeline

GetHuman5473214 started working on this issue
Nov 18th, 2020 11:27am
GetHuman5473214 indicated the issue is not fixed yet.
Nov 18th, 2020 6:05pm
GetHuman5473214 indicated the issue is not fixed yet.
Nov 18th, 2020 6:09pm
GetHuman5473214 indicated the issue is not fixed yet.
Nov 18th, 2020 6:46pm
GetHuman5473214 indicated the issue is not fixed yet.
Nov 18th, 2020 6:48pm

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