I cancelled a booking yesterday afternoon at Travel Lodge Clapham Junction and require...
GetHuman5473214's Cancel booking issue with Travelodge (UK) from November 2020
Help with my Travelodge (UK) issue
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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman5473214's own words
I was trying to obtain a copy of an invoice for a late cancellation ... I cancelled a booking yesterday afternoon at Travel Lodge Clapham Junction and require a hard copy of the receipt, which I obviously did not pick up due to the late cancellation, to present to a third party to recover the expense.*I am trying to get Travel Lodge to send me a hard copy of the invoice to the address in the reservation through the post.*I have contacted the hotel in question and they gave me a number for Customer Service but it was the number for Central Reservations and the only way to contact Customer Service is by email from their website which I attempted to do but just got an automated response directing me back to the hotel in question. Attempted to view the invoice on line but was unable to create an account and log on to the site. Very frustrated and vowing never to use Travel Lodge ever again.
I require the invoice to prove proof of payment to recover from a third party.
I require an hard copy of the invoice sending to the address on the reservation.
I have stayed in Travel Lodges infrequently off and on in the past and found them welcoming and comfortable and have had no problem with the billing method as I have always collected the invoice upon payment at checkout but I have never had the occasion to make a late cancellation before so I have never been in the situation where I needed to contact the Customer service department to obtain an invoice.
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