CONFIRMATION REF *********** I stayed at a travel lodge in Plymouth. It was suppose to...

GetHuman1136795's customer service issue with Travelodge (UK) from September 2018

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The issue in GetHuman1136795's own words
CONFIRMATION REF *********** I stayed at a travel lodge in Plymouth. It was suppose to be for * nights but the accommodation was so poor I requested a refund to find alternative accommodation. The room for me and my boyfriend had * single beds, we were then moved to a room which looked like a hospital room, no way was I paying £*** for that. I*Was told I wouldn’t be refunded for the first night as I already checked in. But got told to check out before **pm and I would receive a refund within *** working days. My arrival date was ********** and my check out date was ********** and I am still awaiting my refund!!!! You can never speak to a customer service agent which is poor! All I want is my refund. I will never stay in a travel lodge again it’s been a nightmare from start to finish.

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Travelodge (UK)

Customer service issue
Reported by GetHuman1136795
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 90 others
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GetHuman1136795 started working on this issue
Sep 13th, 2018 6:46am