I am trying to access my travelocity account to review past trips, but I cannot log in...

GetHuman6055161's customer service issue with Travelocity from May 2021

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Help with my Travelocity issue
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The issue in GetHuman6055161's own words
I am trying to access my account, but you never send me a reset link, now I tried your get human thing, it said you sent a text, twice, but I never received any text message. ... I am trying to access my travelocity account to review past trips, but I cannot log in. I clicked on the forgot password link, entered my email, but never received a change password link. Your online help is completely useless, since I don't have an itinerary number.
Not all problems are related to an itinerary number! If I don't have one, which I don't, you won't help me!
I need to be able to log in to my account, but I don't recall my password. I even tried using my old email account, which is still active, but nothing works. I think your system is really messed up!
Longer than I can remember
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Travelocity

password reset
Customer service issue
Reported by GetHuman6055161
May 11th, 2021 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1996 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman6055161 started working on this issue
May 11th 5:30am
GetHuman6055161 indicated the issue is not fixed yet.
May 11th 7:26pm
GetHuman6055161 indicated the issue is not fixed yet.
May 11th 11:08pm