my son's name is wrong on the ticket showing on Travelocity, but correct on the passeng...

GetHuman2957490's customer service issue with Travelocity from May 2019

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The issue in GetHuman2957490's own words
my son's name is wrong on the ticket showing on Travelocity, but correct on the passenger detail page. The ticket is with Lufstansa. The ticket has the wrong name but the VISA passenger details is correct. I called both places. Travelocity says that Lufstansa has to change it. Lufstansa says this happens all the time and that Travelocity has the means to change it and they should and can do this. Travelocity says no, Lufstansa has to do it. So back and forth I go over * days. One Lufstansa person told me to submit to the name change email - no worries just so that....I did. Nothing. I found, on my own, the Travelocity name change form. Submitted and nothing. Help?!!!! What can I do?? I leave on Friday with my sone!!!
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Travelocity

Customer service issue
Reported by GetHuman2957490
May 21st, 2019 - a mon ago
I have an issue with Travelocity too
Not resolved
Seen by 4 customers so far
Similar issue to 1747 others
0 customers following this
Timeline
GetHuman2957490 started working on this issue
May 21st 2:10am
GetHuman2957490 indicated the issue is not fixed yet.
May 21st 7:57am