Travelocity Customer FAQ

We're sorry to hear that you're encountering an error message when looking up your itinerary. Generally, this can happen due to a multitude of factors, such as poor internet connection, incorrect booking details, or temporary system glitches on the website. Try to refresh the page or log out and log back in again. If you're using the Travelocity app, make sure it's updated to the latest version. Should the issue persist, double-check the itinerary number and the email address you're using to ensure they are accurate to your booking. If all these steps do not resolve the issue, it would be best to try again later as the issue may lie in temporary website or app maintenance.

If you've made a booking on Travelocity and provided the incorrect email address, unfortunately, there is no auto-correct feature to rectify this instantly. However, you can update your email in your Travelocity account settings. For bookings, you'd need to contact Travelocity customer service for assistance. They may require verification for security purposes, but once your identity has been confirmed, they'll be able to update the email on your booking. Please remember to always double-check your details when making a reservation.