Dear Travelers, **Re claim number IKL*********IP***** Jeep Wrangler*Payment number P...

GetHuman-newin's Claim issue with Travelers Insurance from May 2020

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The issue in GetHuman-newin's own words
Dear Travelers, **Re claim number IKL*********IP***** Jeep Wrangler*Payment number P********We spoke to your agent Latoya Green accepting your settlement, on May **th and May **th and May **th.*On May **th she told us it would take ** hours for up to ** hours to receive the payment to PayPal.*When we hadn’t received anything by the **th we called her and She told us that the payment was authorized on May **th and that we just needed to accept the money. There was no way to accept the money, for Pay Pallhadnt received it.**This is a record of our transactions.**May ** th, She told us that she sent it to PayPal. And that it was pending verification.**I contacted PayPal and they said they never received any money from Travelers Insurance Agency in any dollar figure . And then I told them to deposit was for the exact dollar figure of $**,***.** thinking maybe you sent it under another name . They said they received no transactions in that amount.*I kept all of my conversations with PayPal that are in writing that state that they never received any money from you.*You told us that you sent it on May **th and that it was approved that evening and that it was pending verification.*PayPal said they could not verify something that they never received. So the only thing we could assume is that it was pending verification through your company, or wherever you actually sent it.*We called Latoya back and told her what PayPal had told us and she never suggested anything else except for that we stopped the payment and that would take up to five to seven business days depending on how we decided to proceed to retrieve the payment through another method. I asked her if she could give me a transaction number where she actually paid PayPal and she said they didn’t do that.* We contacted PayPal again and decided to wait till the end of the day to see if maybe the payment would come through. It did not so the following day we contacted Latoya.**The option you gave us was to cancel the payment and you would send it to our bank using zelle.**You told us that it would take two days to cancel and then two days to clear at zelle.**That is what we have done.*We are currently awaiting the payments to be made to our bank account through zelle.**We called Travelers today, and spoke to Jocelyn, who was very helpful, to find out where our payment was and they said that it should be processed today.**This process has been long and has cost us extra money in rental fees because I need a car to get back and forth to work. And Latoya said that you could not extend the rental even though we did not have the money you were sending us to buy a new car, and I did not have my original car because of negligence on your clients part.**Not to mention these are the first written Communications we've had from you to date after all of the communications that we have had over the phone.**So we are very dissatisfied with the help that we received from Latoya Green. And we wish that we had contacted her manager and let them know.*Please pass this on to the appropriate Authority**Sabrina and Bruce K Packard

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Travelers Insurance

Claim issue
Reported by GetHuman-newin
May 19th, 2020 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 45 others
0 customers following this

Timeline

GetHuman-newin started working on this issue
May 19th, 2020 6:04pm