TrapCall Customer FAQ

It appears you're encountering an issue with TrapCall's call forwarding service even after you've stopped using the service. This often happens as TrapCall works via call forwarding. When you stop using TrapCall, your phone's settings may still be set to forward calls, causing your line to appear busy. To resolve this, you'll need to deactivate call forwarding on your device. The process varies between carriers, so you should look up how to do this for your specific carrier.

We apologize for any confusion or inconvenience you're encountering. If you've purchased a weekly plan and the service isn't working as expected, there could be a technical issue that needs to be addressed. Be sure to check if the app is properly installed and set up on your device. If everything appears fine but you're still encountering problems, it's recommended to reach out to TrapCall's customer service for a resolution. They should be able to rectify the issue or suggest a suitable solution.

If you're having trouble downloading or activating the TrapCall app, there are a few things you could try, such as clearing your mobile's cache, reboot, and ensure you have a good internet connection. Also, confirm that your mobile operating system supports the app and that your device has enough storage space. For activation issues, ensure you've entered the correct account details and have a working internet connection. If you've tried these steps and the problem continues, there's a chance it may be an issue with the app itself or a technical glitch. You may have to wait for a resolution from the TrapCall team in that case.

If you have an active TrapCall subscription but can't see 'no caller ID' numbers on your phone, make sure that all settings in the TrapCall app and your phone are correctly configured. For instance, ensure that call forwarding is enabled. Also, ensure the TrapCall companion app is installed, logged in, and allowed to run in the background. Sometimes, restarting your phone can resolve such issues. If these steps don't help, you might want to consider uninstalling and then reinstalling the app. If the problem persists, it might be because of some network restrictions or issues outside TrapCall's control.

Yes, TrapCall does cooperate with law enforcement agencies when it comes to legal requests or investigations. However, this is managed at a corporate level rather than a specific department that can be directly contacted by customers. Any necessary legal communication should be officially directed toward our company following legal procedures. Please note that privacy is a priority for us, so we only grant access to user data in cases where valid legal requests or compliance standards apply.