I have a **** Toyota Prius Prime that at ***** miles noted premature wear of ,my steeri...

GetHuman3775193's customer service issue with Toyota from October 2019

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The issue in GetHuman3775193's own words
I have a **** Toyota Prius Prime that at ***** miles noted premature wear of ,my steering wheel that developed a blister of the leather, I took it to Koons Toyota in Stafford Va. the Service Manager took pictures and discussed it with Warrantee Services. Then response was that it was due to damage that I did to the wheel. That it would not be covered. Now it has ***** miles and a second blister that has appeared. And sense my encounter with Koons in Stafford I have moved so I went to a Toyota dealer in Annapolis MD. Their answer is that I would have to go back to Stafford. First of all is that how you warrantee you product and treat a valued customer. This is my *th Toyota I have purchased. And why would you make your customers. I Have the Service Managers number who originally dealt with me in Stafford the piece of that steering wheel that blistered off. Now having a second blister develop, with neither showing signs of damage. this is very obviously a flaw in material or manufacturing of the wheel. This has put a very sour taste of the Toyota products. Please call Me ***-***-****. My Name is Curtis Porter.

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Customer service issue
Reported by GetHuman3775193
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 189 others
0 customers following this


GetHuman3775193 started working on this issue
Oct 16th, 2019 1:42pm