I have a **** Toyota Prius Prime that at ***** miles noted premature wear of ,my steeri...

GetHuman3775193's customer service issue with Toyota from October 2019

Help with my Toyota issue
First: share to improve GetHuman3775193's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3775193 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman3775193's own words
I have a **** Toyota Prius Prime that at ***** miles noted premature wear of ,my steering wheel that developed a blister of the leather, I took it to Koons Toyota in Stafford Va. the Service Manager took pictures and discussed it with Warrantee Services. Then response was that it was due to damage that I did to the wheel. That it would not be covered. Now it has ***** miles and a second blister that has appeared. And sense my encounter with Koons in Stafford I have moved so I went to a Toyota dealer in Annapolis MD. Their answer is that I would have to go back to Stafford. First of all is that how you warrantee you product and treat a valued customer. This is my *th Toyota I have purchased. And why would you make your customers. I Have the Service Managers number who originally dealt with me in Stafford the piece of that steering wheel that blistered off. Now having a second blister develop, with neither showing signs of damage. this is very obviously a flaw in material or manufacturing of the wheel. This has put a very sour taste of the Toyota products. Please call Me ***-***-****. My Name is Curtis Porter.

GetHuman3775193 did not yet indicate what Toyota should do to make this right.

How GetHuman3775193 fixed the problem

We are waiting for GetHuman3775193 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Toyota customer problems.
Does Toyota Have Roadside Assistance?How Do I Check for Recalls on My Toyota?Does Toyota Have Roadside Assistance?How Do I Check for Recalls on My Toyota?
Do you have a customer issue as well?
We can help you get Toyota's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Toyota issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Toyota

Customer service issue
Reported by GetHuman3775193
Oct 16th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 189 others
0 customers following this

Timeline

GetHuman3775193 started working on this issue
Oct 16th, 2019 1:42pm