Hello:*My wife and I have been members for * years. We were overcharged by Boston Sport...

GetHuman3847595's Complaint issue with Town Sports International from October 2019

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Before contacting them, items GetHuman3847595 may need:
Account holder name, Membership number, Email address on the account, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3847595's own words
Hello:*My wife and I have been members for * years. We were overcharged by Boston Sports Club without consulting us or notifying us. I have been tryigng to find a fair solution and I've included in this an email sent to *****@***.com*I would like to resolve this soon.*Thank you,*Mark Elson**Previous email dated October **, **** to Boston Sports Club: **Dear Ms. Deroche,*We discussed a few weeks ago an overcharge by Boston Sports Club by the Wellsley branch due to their poor management. As you know my wife, Jeannine Stein, was using that branch weekly when she worked in Wellesley from *******-*******. The first two times she went to the Wellesley location she asked the front desk staff (two different people) if the club was included in her membership. They looked her up and said both times that yes, the Wellesley club was included in her membership. At no time did anyone at the BSC Wellsley club bring to our attention that this was an Elite club and that our membership would need to reflect that. Instead, without our permission, they charged us $**.** a visit, which added up to $*,***.** additional charges on top of our membership which is through the Station Landing BSC. *If we had been told that we needed to upgrade in order to go to the Wellesley club, we certainly would have. I hope you have come up with a solution that is fair to BSC and to us. We would like to resolve this as soon as possible.*Sincerely,*Mark Elson ****.***.****

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Town Sports International

Complaint issue
Reported by GetHuman3847595
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 104 others
0 customers following this

Timeline

GetHuman3847595 started working on this issue
Oct 29th, 2019 1:37pm
GetHuman3847595 shared this issue with others over email
Oct 29th, 2019 1:39pm
GetHuman3847595 indicated the issue is not fixed yet.
Oct 29th, 2019 7:31pm
GetHuman3847595 indicated the issue is not fixed yet.
Oct 30th, 2019 4:51pm

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