I was charged $*** for personal training services because a staff member was having a d...

GetHuman1832319's customer service issue with Town Sports International from December 2018

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The issue in GetHuman1832319's own words
I was charged $*** for personal training services because a staff member was having a difficult time with the POS system and swiped several times, even though I should have only been charged a total of $***. It was agreed upon that I was purchasing a set number of sessions for $*** and I would only schedule those sessions. So, i only received $*** worth of sessions as was planned, but was not given the $*** refund. The staff member was unable to reverse charges and said that only the business director does that, then when I blocked merchant charges and filed a dispute with the CC company, the business director claimed the charges were valid because I purchased the sessions. Obviously, it shows that I purchased the sessions. The issue is that I didn’t want them, and the employee swiped several times because they had a hard time, so I was triple charged. To this date I still havent received a refund and am mindblown that the business director printed out my invoices to say that my dispute was invalid. **I will continue with this dispute and if necessary will report this to the Attorney Generals office as business fraud considering the several and many fraudulent charges this place is accused of. **Please help me resolve this issue so that I do not need to take it further.

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Town Sports International

Customer service issue
Reported by GetHuman1832319
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 46 others
0 customers following this

Timeline

GetHuman1832319 started working on this issue
Dec 26th, 2018 4:39pm

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