Re-post From *********PART * OF ** *Photo's and video will be added soon.**This facilit...

GetHuman-legal_he's customer service issue with Town Sports International from September 2018

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Re-post From *********PART * OF ** *Photo's and video will be added soon.**This facility is horridly un-clean, below standard, and unprofessional.**Dolly, a heavy-set hispanic looking short mid-sixties or late **'s 'cleaning lady' at this location* executes consistent unprofessional, disrespectful, lazy, incompetent, unethical, rude, despicable, unorthodox, careless behavior. We will be reaching out to the corporate office to ensure that she is fired. Myself as well as seven other members have *are experiencing the following:***. During her nine hour shift on Wednesday's, Thursday's, Friday's she spends **% of the shift walking around on her phone, walking around instigating in member's business ad workout regimens, walking around eating, sitting in the dry sauna, staring at the dirty lockerroom counters and sinks and showers and sauna and lockers and floors and mirrors and benche's - none of which she NEVER cleans, standing in the cleaning closet in the locker room on her phone, standing at her locker instigating in members business and bodies, sitting in the lobby staring at member's and listening to their business and affairs and staring out of the window and chopping it up with gossip with the staff.***. She always leaves the above-listed dirty area's on Friday nights for the weekend leaning lady to clean for her.***. She stares at members in the dry sauna and at benches and at mirrors. She talks negatively ( and falsely) about members to other members in loud disgusted (angry gossipy) whispers. Including regarding members workout regimens. And when members happen to catch her she storms off acting like she has not said anything, and the members she gossips to then are heard responding to her as she walks away. "She's probably crazy" "Wow" "Whaaaat" "You're kidding" "Why are you telling ME", etc etc etc.***. No members workout regimen, which is their choice as individuals, has nothing to do with Dolly's job duties nor prevents her from doing her job, nor is any of her business.***. Since January and most likely before Dolly has never swept, mopped, vacuumed, cleaned the lockers interiors nor exteriors, cleaned the mirrors, cleaned the benches, cleaned the sinks and counter tops, cleaned the shower's, cleaned the dry sauna, disinfected the lockers and benches and counters. All of these are constantly consistently filthy and unsanitary. She is seen one in a while picking up towels and taking the towel bin out and half-way wiping workout equipment. The weekend cleaning lady and the one who works on Monday's and Tuesday's are witnessed sometimes cleaning the shower's and sinks and vacuuming, she does not clean the bathroom stalls. However, never cleaned by any of the three of them since January and most likely beforehand - are the dry sauna, the lockers interiors and exteriors, the benches, the mirrors.***. She complains to members angrily every time a member complains to the front desk in the lobby, about her, and tries to get the member she's gossiping to, on her side as if she's done nothing wrong.***. She is constantly tampering with the dry sauna causing it to not work.***. She frequently asks members invasive questions about their personal lives, bodies, etc. Examples "Uuugh, what happened to your leg?! "Where do you live?" "Where do you work?" "Are you going out tonight, where?" "What do you use on your hair?" "What do you do for a living?" "Do you have children?" "What's wrong with your skin?" "What do you do when you leave here?" "Are you married" "What are you here for today?" She also stalks members* staring at them in the mirrors, the benches, the dry sauna as she slowlllly walks by or even stops. She see's baby powder and all types of things on the floors and counters and***. It is a shame that she has been wrongfully employed there for so long. Members need to stop being afraid of retaliation from her, and report her where it counts. She is a waste of a paycheck. Members should never be made to be uncomfortable, unsafe, invaded, stressed, have anxiety, be nervous, be on eggshell's, watch their backs. We will ensure that through the corporate office, she is fired. Photo's and video's will be added shortly.

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Town Sports International

Customer service issue
Reported by GetHuman-legal_he
Sep 29th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 18 others
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GetHuman-legal_he started working on this issue
Sep 29th, 2018 2:32am