I need to turn off screensaver on Toshiba **LF***U**. My mother is partially sighted wi...

GetHuman-melstute's Technical support issue with Toshiba from March 2019

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The issue in GetHuman-melstute's own words
I need to turn off screensaver on Toshiba **LF***U**. My mother is partially sighted with extremely limited vision. After several days of chatting with technical support from Toshiba and Amazon Echo Dot we figured out Echo Dot can not turn on this TV that I have since it is contour TV from Cox. We were told that Echo Dot could power on and off the TV which is why we bought this Toshiba TV. I found an accessible solution by placing a locater dot on her remote. I have tv set to return to last viewing option and it always returns to last channel watched. She only needs to turn tv on and off since she basically watches one channel. The problem is her tv is switching to screensaver and when it powers on, she can't not see the buttons to turn it off. Today, during her mass, a large box popped up asking if she was still watching? Unable to see the words, she got very upset because she had a black box on her TV and could not get rid of it. Can I turn off screensaver? How do I do this?

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Toshiba

Technical support issue
Reported by GetHuman-melstute
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1087 others
1 customer following this

Timeline

GetHuman-melstute started working on this issue
Mar 26th, 2019 12:26am

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