Toronto Blue Jays Customer Service Issues

I have a question. We are huge fans in Saskatoon, SK, and attend many games. There is a consistent older woman with grey hair seated behind home plate, usually with a younger woman. When she is absent, an older gentleman takes her place, accompanied by a younger man. Do the Blue Jays recognize this loyal fan? She always occupies the same seat. Is Buck aware of her identity? Is there any relationship between the two pairs? We are curious and it would be nice if the Blue Jays acknowledged her. I look forward to your response. Thank you, Angie F., Saskatoon, SK.

I want to ensure my husband and I have valid proof of double Moderna vaccination for our upcoming trip to Toronto on Sept 29 to attend 3 games. I printed documents from My Health Records through Alberta Health Services, but they lack details and a QR code. I recently learned that a new card format with the same information, albeit without a QR code, will be available from Sept 16. The Alberta government is working on adding the QR code, but it may take a few weeks to implement. To avoid issues like the fan from Manitoba faced, who was turned away from the game despite having a QR code and told to get a rapid Covid test during the third inning, what steps should we take to ensure smooth entry to the games?

Hello, can anybody provide assistance or guide me to the right person who can help me with a special request? My dad, at 93, has recently been moved to hospice care. He has always talked about how much he enjoys the blue jays games, even before he lost his vision. Watching the games now frustrates him due to the commercials. I am wondering if it's possible for one of the players to send him a video or a message. This would mean the world to him. I regret not spending more time with him until recently. I have come to realize what an incredible person he is. As he is very selfless and never asks for anything, I want to ensure his happiness in his final days. I am willing to do whatever it takes to fulfill his wishes. I sincerely hope that my request can be considered or that I could be directed to the right person to contact. Thank you for your time and consideration.

I am writing to share a concerning experience I had at a recent game. My friend and I had tickets for the Wild Card series on October 7th, but due to traffic, we arrived late. We had General Admission seats for the WestJet Flight Deck purchased through Ticketmaster. Upon arrival, the usher claimed we were late and out of wristbands for the section. Despite showing him the mobile tickets, he accused me of having a fake screenshot and made me log in and out of Ticketmaster. This confrontation caused us to miss a significant part of the game. As a long-time Blue Jays fan, I was frustrated by this unique negative interaction at the facility. I am uncertain about the resolution I seek but appreciate your attention to this matter and hope for compensation for the inconvenience and disrespect. Thank you for your understanding. -Trevor Berriault

I recently attended a Marlies game at Coca-Cola Coliseum. With my crutches and leg brace, I asked for an accessible seat at the box office. Using the Marlies website's seating chart, the attendant found me a seat and processed my debit card payment on the PIN pad. After providing my phone number, she sent the ticket to my cell phone. At the gate, I showed the ticket, got it scanned, and entered. Anticipating a similar process at a Blue Jays game at Rogers Centre, I approached the box office where I was directed to the website for ticket purchases. Despite my confusion about the PIN pad, the outcome repeated on a subsequent visit. Frustrated, I called Customer Service and was instructed to go to gate 9 for assistance. Sadly, I was turned away a third time. The disparity between Marlies and Blue Jays' customer service is striking, with Marlies' accommodating approach contrasting Blue Jays' apparent reluctance to assist those lacking internet access.