I phoned to update my portable GPS on January ** as I was about to travel to Arizona. I...

GetHuman-glennpwo's customer service issue with TomTom from March 2019

4 views
 | 
471 similar
 | 
0 following
Help with my TomTom issue
Next: our robot will wait on hold for GetHuman-glennpwo to get a TomTom rep on the line!
Always use the GetHuman Phone tocall TomTom. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-glennpwo's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (5 mons ago)
First: share to improve GetHuman-glennpwo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-glennpwo may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-glennpwo's own words
I phoned to update my portable GPS on January ** as I was about to travel to Arizona. I was told by your representative (Alex Wilson) Employee ******** that I had to buy a firewall security update on line for ***.** before I would be able to update my GPS model *en**z****. He indicated that my computer was infected with a virus and required this firewall protection TRAAKIOto get rid of the virus. I want to confirm this is a legitimate requirement and I was not scammed by your employee for a product I had no need for. My question is this normal practice for your employees to sell this type of product in this manner. I await your response with great interest. My name is Glenn Woods ***-***-**** - *****@***.com.
GetHuman-glennpwo did not yet indicate what TomTom should do to make this right.
I have an issue with TomTom too
How GetHuman-glennpwo fixed the problem
We are waiting for GetHuman-glennpwo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TomTom's attention and get better help faster. Tap below to get started.
Having TomTom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-glennpwo fixes it.
This email address isn't valid

TomTom

Customer service issue
Reported by GetHuman-glennpwo
Mar 12th, 2019 - 5 mons ago
I have an issue with TomTom too
Not resolved
Seen by 4 customers so far
Similar issue to 471 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-glennpwo started working on this issue
Mar 12th 1:43pm