I phoned to update my portable GPS on January ** as I was about to travel to Arizona. I...

GetHuman-glennpwo's customer service issue with TomTom from March 2019

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The issue in GetHuman-glennpwo's own words
I phoned to update my portable GPS on January ** as I was about to travel to Arizona. I was told by your representative (Alex Wilson) Employee ******** that I had to buy a firewall security update on line for ***.** before I would be able to update my GPS model *en**z****. He indicated that my computer was infected with a virus and required this firewall protection TRAAKIOto get rid of the virus. I want to confirm this is a legitimate requirement and I was not scammed by your employee for a product I had no need for. My question is this normal practice for your employees to sell this type of product in this manner. I await your response with great interest. My name is Glenn Woods ***-***-**** - *****@***.com.
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Customer service issue
Reported by GetHuman-glennpwo
Mar 12th, 2019 - 5 mons ago
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Mar 12th 1:43pm