I ordered a tile Nov ** and I received a confirmation order number. I then received ano...

GetHuman-roxysurf's customer service issue with Tile from December 2018

4 views
 | 
365 similar
 | 
0 following
Help with my Tile issue
First: share to improve GetHuman-roxysurf's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-roxysurf's next move: go to the Tile help center.
Tile doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-roxysurf will want to follow the link below to head to their help center. We will check on GetHuman-roxysurf later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-roxysurf may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-roxysurf's own words
I ordered a tile Nov ** and I received a confirmation order number. I then received another email saying they were on back order and I should receive another confirmation number once my credit card had been charged. I received that charge on my credit card but I have not received another email with my order number. I tried to track my package with my original order number but it says my order does not exist. I would like to make sure my order was actually ordered and that the money that was charged from my bank is not just being taken. -Caitlin
GetHuman-roxysurf did not yet indicate what Tile should do to make this right.
I have an issue with Tile too
How GetHuman-roxysurf fixed the problem
We are waiting for GetHuman-roxysurf to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Tile's attention and get better help faster. Tap below to get started.
Having Tile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-roxysurf fixes it.
This email address isn't valid

Tile

Customer service issue
Reported by GetHuman-roxysurf
Dec 7th, 2018 - 5 mons ago
I have an issue with Tile too
Not resolved
Seen by 4 customers so far
Similar issue to 365 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-roxysurf started working on this issue
Dec 7th, 2018 2:54am