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Thrive Market Customer FAQ

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How do I Contact Thrive Market Customer Service?

The question we are asked most often is about how to talk to Thrive Market customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Thrive Market Customer Questions

I don’t want a subscription, and it keeps pulling money off of my card

We're sorry for the confusion you're facing. Here's how to cancel your membership: Log in to your Thrive Market account on their website. Click on the user icon at the top right of the screen, then go to account settings. Next, select "Memberships and billing," then "End Membership." Follow instructions provided on the screen to finish the cancellation process. Remember, you need to cancel before your renewal date to avoid being charged for the next period. If you have trouble with this process or you've been charged incorrectly, you should contact Thrive Market's customer service directly. They're usually prompt and willing to help resolve any issues.
Asked Mar 9, 2024 6:43 PM

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