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Thrive Market Customer FAQ

Top Answers & How-to Guides

How do I Contact Thrive Market Customer Service?

The question we are asked most often is about how to talk to Thrive Market customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Thrive Market customer service, get an answer now.

Recent Thrive Market Customer Questions

How to delete my account information

To delete your account information, you can navigate to your account settings. There, you should find options for account management, including the option to deactivate or delete your account. Follow the prompts to complete the process. If you face any issues, refer to the instructions provided on the website.
Asked Feb 13, 2025 11:12 PM

I don’t want a subscription, and it keeps pulling money off of my card

We're sorry for the confusion you're facing. Here's how to cancel your membership: Log in to your Thrive Market account on their website. Click on the user icon at the top right of the screen, then go to account settings. Next, select "Memberships and billing," then "End Membership." Follow instructions provided on the screen to finish the cancellation process. Remember, you need to cancel before your renewal date to avoid being charged for the next period. If you have trouble with this process or you've been charged incorrectly, you should contact Thrive Market's customer service directly. They're usually prompt and willing to help resolve any issues.
Asked Mar 9, 2024 6:43 PM

Help me with my Thrive Market customer service issue

Shipping and Returns

What is Thrive Market's return policy?

Thrive Market has a customer-friendly return policy allowing returns within thirty days for non-perishable items. Customers can...

Are there shipping fees for orders from Thrive Market?

Thrive Market has varying shipping fees based on order total and membership. Generally, orders over a certain amount qualify...

Local and Sustainable Practices

What measures does Thrive Market take for sustainability?

Thrive Market actively pursues sustainability through various initiatives such as sourcing organic and non-GMO products,...

How does Thrive Market support local producers?

Thrive Market supports local producers by partnering with small farms and artisans, showcasing their products to a wider...

Products and Quality

How does Thrive Market select its products?

Thrive Market chooses its products with an emphasis on quality, sustainability, and health. They prioritize organic and non-GMO...

How does Thrive Market ensure product quality?

Thrive Market ensures product quality by collaborating closely with suppliers to meet strict health and sustainability...

What products can I find on Thrive Market?

Thrive Market provides a wide variety of products tailored to different dietary needs and lifestyles, including organic...

Does Thrive Market offer organic and non-GMO products?

Thrive Market is dedicated to providing a broad selection of organic and non-GMO products, featuring a variety of food and...

Membership and Fees

What is the process for canceling my Thrive Market membership?

Canceling a Thrive Market membership typically requires logging into your account, going to the account settings or membership...

What are the benefits of a Thrive Market membership?

A Thrive Market membership provides numerous benefits, including access to a wide variety of organic and non-GMO products, cost...

Can I shop Thrive Market without a membership?

Thrive Market primarily requires a membership for shopping, providing benefits like discounts on organic items. While there...

Shopping and Promotions

How can I find healthy recipes on Thrive Market?

To find healthy recipes on Thrive Market, users can explore a dedicated recipe section on the website organized by various...

Is Thrive Market available in my area?

Thrive Market aims for wide accessibility, shipping primarily within the continental United States. To check availability in...

Are there sales or promotions available on Thrive Market products?

Thrive Market regularly provides various sales and promotions aimed at making healthy, organic products more accessible to its...

Can I customize my grocery box on Thrive Market?

Thrive Market allows customers to customize their grocery boxes by selecting from a range of organic and non-GMO products....
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Thrive Market issues reported to GetHuman

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