Thrifty Car Rental Customer FAQ

If you believe you've left an item in a Thrifty Car Rental vehicle, it's best to contact the rental location directly as soon as possible. Provide them with detailed information, such as a description of the item and your rental agreement number. They should be able to check the vehicle for your lost item. Keep in mind that while Thrifty will do its best to assist you, they cannot guarantee the recovery of lost items. It's always a good idea to thoroughly check the car before returning it to help avoid this situation.

We sincerely apologize for the waiting time you're encountering at DFW. It is our utmost aim to provide efficient and timely service to all our customers. Sometimes, unforeseen circumstances such as high demand or delays in returns may cause waiting times to be longer than expected, even for prepaid and reserved cars. We are continually working to improve our processes to avoid such situations. We appreciate your patience and understanding.

If you believe you have been incorrectly charged for a damage waiver, it's important to first double-check your rental agreement to see what you initially agreed upon at the time of your car rental. If there is indeed an error, you should contact Thrifty Car Rental's customer service directly. They can review your case, and if the charges are deemed a mistake, they should be able to correct this on your billing. Keep any receipts or proof of the incorrect charge to help facilitate the process.

If the total cost of your rental was reduced upon return, the original preauthorization hold on your card will be released and the actual, lowered amount will be charged instead. The timeframe depends on your bank's policies, often between 3 to 5 business days. However, in some instances, it may take up to 10 days or more. If the updated charge doesn't reflect on your account after this period, we would recommend contacting your bank or credit card company.

I'm sorry, but as an FAQ assistant, I'm unable to make phone calls or connect you to customer service. However, I can tell you that if you have questions or disputes about your past rental charges, it's best to directly reach out to Thrifty Car Rental's customer service. They are better equipped to discuss individual accounts and charges. They will need your rental contract or reservation number to help. Please be ready to explain the charges you're questioning in detail.