I had a credit of $**.**. I made a purchase of $**.**, which leaves $*.** credit. How...

GetHuman1680434's customer service issue with ThredUp from December 2018

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The issue in GetHuman1680434's own words
I had a credit of $**.**. I made a purchase of $**.**, which leaves $*.** credit. However, that $*.** has disappeared also. Where is this amount that is owed to my account? In addition to that, I just received one of my orders, and there was an item missing. There was a line drawn through it on the invoice with some scribbling, which I could not read. So I don't know where this item is. Am I going to be credited back for the missing item? There are also unresolved issues from clean out boxes that I sent in, have talked via email to a representative, but then they have never responded back and won't answer newer emails. I really like this site but that lack of customer support is starting to become an issue. I would like to speak to a real person to get these issues resolved. Currently, I am not a happy customer.
GetHuman1680434 did not yet indicate what ThredUp should do to make this right.
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ThredUp

Customer service issue
Reported by GetHuman1680434
Dec 3rd, 2018 - 2 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman1680434 started working on this issue
Dec 3rd, 2018 5:21pm