I bought a Northface Jacket at Gunwharf Quays last year. It needed washing so I checke...

GetHuman3895029's customer service issue with The North Face from November 2019

Help with my The North Face issue
The issue in GetHuman3895029's own words
I bought a Northface Jacket at Gunwharf Quays last year. It needed washing so I checked washing instructions. It was delicate wash ,do not tumble dry . Where I work I asked the lady in the laundry to check the washing instructions which she did . I washed the jacket as instructions and the down has clumped together . I took the jacket back to Gunwharf where I was told that I should have washed it in a down wash and tumble dry with tumble dry balls. Nowhere on the washing instructions does it say this. I have purchased the down wash from your store in Gunwharf . I asked if this does not work should I bring it back and was told as you have already washed it that I cannot return it as it is my own fault.The wash insructions on the jac ket were followed. My partner purchased * jackets as presents I am the only one to have washed theirs so what should they do with theirs and what about mine as the staff in Gunwharf were not helpfull I have contacted you

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The North Face

Customer service issue
Reported by GetHuman3895029
Nov 6th, 2019 - a year ago
Fixed
Seen by 6 customers so far
Similar issue to 102 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3895029 started working on this issue
Nov 6th, 2019 5:25pm
GetHuman3895029 indicated the issue is not fixed yet.
Nov 6th, 2019 9:49pm
GetHuman3895029 indicated the issue is not fixed yet.
Nov 6th, 2019 9:49pm
GetHuman3895029 confirmed the issue is fixed. Hooray!
Nov 8th, 2019 10:36am
GetHuman3895029 confirmed the issue is fixed. Hooray!
Nov 8th, 2019 10:36am

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