I was at emergency room for * hours on July **th. I never saw a doctor!*I had * spinal...

GetHuman3359652's customer service issue with The Mount Sinai Medical Center from August 2019

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The issue in GetHuman3359652's own words
I was at emergency room for * hours on July **th. I never saw a doctor!*I had * spinal surgeries at this hospital and fell . Was in extreme pain and still am. When I left ER, I was told within ** hours the pain management clinic would call and orthopedic surgeon to arrange an MRI. The PA said I could only get a CT scan at that time.*I have been calling the ER since yesterday and NO ONE answered the phone. At around *:** today someone answered and transferred me to the test result line which closes at *.*I called back and Claudette answered eventually. I once again told the whole story and after ** minutes on hold hung up.*The PA sent in a prescription for * days of pain meds. Which at this time are gone. No one ever called within ** hours or ever to set up appointments.*I called main number and * hours ago was told the pain management doctor would call me directly. *I have no medication!!!! I can’t get out of bed and no one at the hospital is helping me!!!!

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The Mount Sinai Medical Center

Customer service issue
Reported by GetHuman3359652
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 5 others
0 customers following this


GetHuman3359652 started working on this issue
Aug 2nd, 2019 11:53pm

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