I returned two items which I purchased at the end of November ****, which GAP offered a...

GetHuman-vbebe's customer service issue with The Gap from February 2019

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The issue in GetHuman-vbebe's own words
I returned two items which I purchased at the end of November ****, which GAP offered an extended return window until January **,****. I print the pre-paid packing label and packing slip as required from my computer and mailed the items UPS. However, one item order *TJV**Q* was returned to me around February *, **** with a note stating that it was a late return. I called customer service and explained that the I had received this item back, but the tracking * issued to me from UPS indicated that the package arrived back to your facility on January **,**** as required. I was then issued a new pre paid label and was told that my account would be noted to accept the return. I mailed the package again. On February **, **** I contacted Customer Service to inquiry why my account was not credited for two return i made TJV**Q* and TJ**V*B. I was told by the customer service rep that both items where being sent back to me because of late return and that the Returns Department makes the final decision and a customer representative can not make that decision. They would not be making anymore late returns to my account. I'm a bit confused and dissatisfied with the whole ordeal. I didn't ask for any favors I made a return within a require time frame, whether it was received by GAP or Returns Department However, GAP has had order *TJ**V*B since January **, **** and has not returned it back me as of yet, but your a stickler for time frames for returns. I guess there is no time frame when to return a item back to as customer. I've been a loyal GAP customer for over thirty years i am well aware of your policies but this incident has changed my outlook of your brand

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The Gap

Customer service issue
Reported by GetHuman-vbebe
Feb 22nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 134 others
0 customers following this

Timeline

GetHuman-vbebe started working on this issue
Feb 22nd, 2019 6:18pm