I booked Manila-Bkk-Manila ticket to depart ** Aug **** TH ***. Because of the Xiamen A...

GetHuman-jessieab's customer service issue with Thai Airways from August 2018

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The issue in GetHuman-jessieab's own words
I booked Manila-Bkk-Manila ticket to depart ** Aug **** TH ***. Because of the Xiamen Airline incident that closed the runway, my flight was cancelled. There was no text, no email, no call from Thai Airways. ABSOLUTELY NOTHING. I had to make call to NAIA to check the situation. I was only able to get through the TG office Friday afternoon at *pm and they had nothing for me. After that there was no one I could talk to. I went to the airport the next day and everyone was still there but there was still no one from Thai Airways helping anybody. A ground staff walked by and was stopped by everyone hungry for information. There was still no advice regarding the cancelled flights. I could not believe how Thai Airways could be so irresponsible and so uncaring about its passengers. I want to a complete refund of my flight if this cannot be rebooked to my desired dates.
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Thai Airways

Customer service issue
Reported by GetHuman-jessieab
Aug 18th, 2018 - a yr ago
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Email address on the account
Frequent Flyer number (if applicable)
GetHuman-jessieab started working on this issue
Aug 18th, 2018 11:19am
GetHuman-jessieab indicated the issue is not fixed yet.
Aug 19th, 2018 4:11am