I received a notification that my telephone account was overdue. I don't recall having...

GetHuman-robwri's customer service issue with Telstra from December 2019

Help with my Telstra issue
First: share to improve GetHuman-robwri's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-robwri may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-robwri's own words
I received a notification that my telephone account was overdue. I don't recall having received any bill since the one I paid in October. *I have been fooled around for months in relation to changing my mobile over to Telstra and then it required five visits to the Telstra shop before that was fixed. I want to know the date from which I am being charged for the mobile and where have the last few bills gone?

GetHuman-robwri did not yet indicate what Telstra should do to make this right.

How GetHuman-robwri fixed the problem

We are waiting for GetHuman-robwri to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Telstra's attention and get better help faster. Tap below to get started.
Having Telstra issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Telstra

Customer service issue
Reported by GetHuman-robwri
Dec 10th, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 108 others
0 customers following this

Timeline

GetHuman-robwri started working on this issue
Dec 10th, 2019 3:40am

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies