I am connected to Telstra NBN. For the past two weeks I have been getting messages from...

GetHuman-ronmob's customer service issue with Telstra from November 2018

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The issue in GetHuman-ronmob's own words
I am connected to Telstra NBN. For the past two weeks I have been getting messages from Telstra informing me my Smart Modem has been switched over to Telstra's mobile network. You don't need to do anything.*Next message from Telstra is to inform me that my Home Broadband is available again and my Smart Modem has automatically switched back. *I have a streaming system called "Plex" which is connected to my lounge, and all my bedroom TV's and during this switching over and switching back my connection to my router has been knocked off and my streaming system does not work anymore. When you first installed the NBN and I got my new modem this Plex system worked without any problems. This streaming system cost me $**** to install and unless you can get someone to contact me and try to correct whatever is going wrong I will have to consider moving to a more reliable source of supply. Before your switching forward and back began, this system worked perfectly for approx. five years. *My name is James Ron Rice, address ** Chelsea Court, Harrington Park NSW ****, Account no: ************** I have been a good and reliable customer of Telstra for most of my life in Australia, ** years and expect to be helped with my problem. Regards Ron

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Telstra

Customer service issue
Reported by GetHuman-ronmob
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 110 others
0 customers following this

Timeline

GetHuman-ronmob started working on this issue
Nov 10th, 2018 4:38am