On **th sept I rang to cancel my dads land line because he doesn’t want nbn .I explaine...

GetHuman1352839's customer service issue with Telstra from October 2018

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The issue in GetHuman1352839's own words
On **th sept I rang to cancel my dads land line because he doesn’t want nbn .I explained that he had had some yard work done and that he thought his landline had been cut anyway .The young girl told me that she thought that was the old technology anyway and she could see that he hadn’t had a connection for a while anyway ,so nbn was already on its way .I agreed that as long as we didn’t have to pay for cut lines to be repaired then go ahead and keep connection .She organised for a man to come out on the Sunday of the long weekend between * and ** to install the new box inside the house and then someone else would come and do some work outside at a later date .No one has turned up yet and so now he just wants to cancel his landline altogether .The account is in my name Jennifer wilson but his address is ** May st Cardiff landline number is **********.On the same day I ordered an iPad which I received but it was put in my daughters name holly wilson instead of mine .Could you please tell me what outstanding balance is owing in the ******** phone so I can pay it even though he has had no connection for almost a month .Thankyou

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Customer service issue
Reported by GetHuman1352839
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 98 others
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GetHuman1352839 started working on this issue
Oct 16th, 2018 4:36am