Tampa Bay Rays Customer Service Issues

Subject: Unauthorized Charge Dispute on Visa Credit Card I attended a Rays baseball game with my wife on April 23rd at Tropicana Stadium in St. Petersburg, FL. We made a purchase of a beer, a coke, a pretzel, and a popcorn totaling $31.00 at the concession stand. However, upon reviewing my billing statement, I noticed a second charge of $37.00 with the same reference for a purchase I did not make. I only swiped my card once, paying the correct amount of $31.00. I am requesting a credit of $37.00 to be issued to my Visa account for this unauthorized charge. I hope this message helps to rectify this situation promptly. Thank you. Tom Kennedy [redacted] Gilda Court Keystone Heights, FL [redacted] Cell: [redacted] Email: [redacted]

My husband, aged 74, was searched before the game while waiting in line. He was wearing a Vietnam Veterans cap, holding onto his oxygen tank, and is visually impaired due to medication, which made him very upset. The noise level was a bit overwhelming, requiring us to leave early, with him needing a wheelchair. The game was Twins versus Rays, and we understand the importance of security measures, but his unique situation left him feeling disappointed. Thank you for considering our perspective. Thank you, Penny Brown Email: [redacted] Phone: [redacted] Address: [redacted] Broad Street Camden, S.C. [redacted]