On Monday I made a $** order on the app around *:** for pickup. When I got to the driv...

GetHuman-jlmogel's Refund issue with Taco Bell from October 2019

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The issue in GetHuman-jlmogel's own words
On Monday I made a $** order on the app around *:** for pickup. When I got to the drive thru, I told them who I was and they told me to pull forward. There was nobody in line at the drive thru. And I didn't see any customers inside the restaurant either. After waiting a few minutes at the window, someone handed me "my food". After I got home, I noticed the order was not correct. Specifically, the * Cheesy Gordita Crunches that I ordered (the main part of my order, and the most expensive part of my order) were not in the bag. Also, the spicy tostada that I ordered did not have any of the spicy sauce on it. So I got online and emailed taco bell that same night (about *pm). I would have expected to hear back the next day. But here we are * days later and I have not heard a word from Taco Bell. I was very disappointed in the service at the restaurant.. but I am even MORE disappointed in the CUSTOMER SERVICE of the company.

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Taco Bell

Refund issue
Reported by GetHuman-jlmogel
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2339 others
0 customers following this

Timeline

GetHuman-jlmogel started working on this issue
Oct 16th, 2019 4:35pm
GetHuman-jlmogel indicated the issue is not fixed yet.
Oct 17th, 2019 4:31pm