This is Mike Gieb, **** Glen Vista Dr. Ft. Worth, tx ******I have received and email st...

GetHuman4166399's customer service issue with TXU Energy from December 2019

Help with my TXU Energy issue
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The issue in GetHuman4166399's own words
This is Mike Gieb, **** Glen Vista Dr. Ft. Worth, tx ******I have received and email stating that TXU has been trying to reach me by phone. Sub sequent communications have all been done via written text or emails due to hearing impairment. A recent communication , Issue referral ************ was sent via email with a request for verbal communication. i have chosen this "chat" to comply with the request because verbal communication is vertually impossible for me at this time. *Please , through this chat or an email to *****@***.com inform me of your concerns regarding this issue. My bill should indicate current.*I understand the various protocols regarding "issues" , I don't understand why the issue was not communicated via the email previously sent. Please assist me in this matter.

GetHuman4166399 did not yet indicate what TXU Energy should do to make this right.

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TXU Energy

Customer service issue
Reported by GetHuman4166399
Dec 30th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 189 others
0 customers following this


GetHuman4166399 started working on this issue
Dec 30th, 2019 4:07pm

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