Had service turned on but there are wires hanging from the house. Why?

GetHuman636057's customer service issue with TXU Energy from April 2018

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The issue in GetHuman636057's own words
The problem: Had service turned on but there are wires hanging from the house. Why?
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TXU Energy

Customer service issue
Reported by GetHuman636057
Apr 27th, 2018 - 7 mons ago
I have an issue with TXU Energy too
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Seen by 1 customer so far
Similar issue to 412 others
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Timeline
GetHuman636057 started working on this issue
Apr 27th 10:48pm