Complaint about your Service*I have three licences for * properties. I pay all * licenc...

GetHuman1088848's customer service issue with TV Licensing (UK) from September 2018

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The issue in GetHuman1088848's own words
Complaint about your Service*I have three licences for * properties. I pay all * licence fees annually on different dates by direct debit. However, I don't always receive an email to say that the licence has been renewed and that the direct debit has been collected. I have tried, in vain, to find out how to check online to see which email addresses you have for each licence. Having failed in this search, and with time passing and my temper deteriorating by the minute I tried to ring you. No number is listed anywhere that I could find on your website. Instead I had to google it. When I finally found a number I could ring I had to go through the endless treacle of pressing keys on my phone pad to select options, and to 'say' things to a machine! And to cap it all I was then informed, again by a recording, that all your staff were busy and no-one could help me. I was told to ring back later!!! And then I was simply cut off!!! This is appalling customer service. It achieved nothing except resentment, anger and frustration on my side. If I didn't need licences for these properties I would never engage with your organisation voluntarily again. My stress levels following my attempt to ask you a simple question are way up in the stratosphere and I am still none the wiser. If I wish to persevere I will have to ring you again and go through the same process. It is completely wrong, never mind a travesty of the very concept of customer service.**Miriam Toosey****** *** ***

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TV Licensing (UK)

Customer service issue
Reported by GetHuman1088848
Sep 4th, 2018 - 5 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 93 others
0 customers following this


GetHuman1088848 started working on this issue
Sep 4th, 2018 9:48am