Before contacting them, items GetHuman5167271 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman5167271's own words
I bought two fully refundable tickets on TAP Air Portugal late last year and was promised a refund on *.**.** within four weeks by an agent named Paulo Matos. Seven weeks later, I still haven't received a refund and have not been able to get an agent on the phone despite multiple attempts! My booking confirmation is L*Q**X. The ticket numbers are ************* and *************. Thank you for any help you can provide.
GetHuman5167271 did not yet indicate what TAP Portugal should do to make this right.
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Aug 15th, 2020 11:26pm
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