Hi, I flew from Boston Edward Airport to London Heathrow on **st April at **:**(Flight...

GetHuman-joannanc's baggage issue with TAP Portugal from May 2019

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The issue in GetHuman-joannanc's own words
Hi, I flew from Boston Edward Airport to London Heathrow on **st April at **:**(Flight TP***, Booking Reference UF*BRM), and my main luggage got damaged (one wheel missing). We raised the issue with the luggage handlers at the airport and they gave us reference number for KB Global to deal with damaged suitcase. It is now * weeks and we still do not have replacement luggage case (KB Global took our suitcase and cannot repair it). It was expensive designer Tommy Hilfinger large hard case (** cm), with * wheels and TSA security lock bought at *** USD, but to replace at £*** in UK. KB Global only wants to offer cheaper suitcase at **% value of the replacement item (£***). Can you please address this issue asap
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TAP Portugal

baggage issue
Reported by GetHuman-joannanc
May 8th, 2019 - a mon ago
I have an issue with TAP Portugal too
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Seen by 2 customers so far
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GetHuman-joannanc started working on this issue
May 8th 10:31am