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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-joannanc's own words
Hi, I flew from Boston Edward Airport to London Heathrow on **st April at **:**(Flight TP***, Booking Reference UF*BRM), and my main luggage got damaged (one wheel missing). We raised the issue with the luggage handlers at the airport and they gave us reference number for KB Global to deal with damaged suitcase. It is now * weeks and we still do not have replacement luggage case (KB Global took our suitcase and cannot repair it). It was expensive designer Tommy Hilfinger large hard case (** cm), with * wheels and TSA security lock bought at *** USD, but to replace at £*** in UK. KB Global only wants to offer cheaper suitcase at **% value of the replacement item (£***). Can you please address this issue asap
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