About July * **** my LG Leon stop holding a charge so I went into the T mobile store om...

GetHuman-hollisw's customer service issue with T-Mobile from August 2018

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The issue in GetHuman-hollisw's own words
About July * **** my LG Leon stop holding a charge so I went into the T mobile store om S Sam Houston Parky. I was told that the battery was no longer available, but because I had insurance and jump, it would be replaced. I was charged $* for shipping. I return after receiving the replacement to have the info transferred on July **. I was charged $* for warrant svc fee. All my info was not transferred and the phone did not work. July ** I went to the Southwest fwy location and on the jump program received the LG K**, but want the Galaxy J* but it was unable. I was told I could return it within ** day.I took a business trip to Okla on Aug * and was told by customer to return the phone there I attempted this on Aug ** and **. After speaking with CS they order the Galaxy with a $** charge and was told to keep the LG K** and I would receive $*** credit. The problem could only be applied to my balance, not the J* phone. The Problem accured because of the Phone, not my future service obligations. The credit should be applied to the J * .Also all cost relating to the LGk** should be removed. I only need * working dependable phonenot *. What do I do with the LGK**. Up to this point all I heard is what your CS could not do, not what I want.
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T-Mobile

Customer service issue
Reported by GetHuman-hollisw
Aug 16th, 2018 - a yr ago
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Seen by 11 customers so far
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Last 4 digits of SSN
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Timeline
GetHuman-hollisw started working on this issue
Aug 16th, 2018 11:52pm
GetHuman-hollisw indicated the issue is not fixed yet.
Aug 17th, 2018 9:37pm
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Aug 18th, 2018 2:26am
GetHuman-hollisw indicated the issue is not fixed yet.
Aug 18th, 2018 5:13pm
GetHuman-hollisw indicated the issue is not fixed yet.
Aug 18th, 2018 5:13pm
GetHuman-hollisw indicated the issue is not fixed yet.
Aug 18th, 2018 5:14pm
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Aug 18th, 2018 6:38pm
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Aug 20th, 2018 1:59am
GetHuman-hollisw indicated the issue is not fixed yet.
Aug 20th, 2018 10:57pm