I have been a T-Mobile customer for over * years, though I just transferred responsibil...

GetHuman990957's customer service issue with T-Mobile from August 2018

1719 similar
0 following
Help with my T-Mobile issue
First: share to improve GetHuman990957's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman990957 to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman990957 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman990957's own words
I have been a T-Mobile customer for over * years, though I just transferred responsibility from my ex-husband's line (with the same phone * ***-***-****) in March of this year. My sister and I took our children on a cruise ***-*******. We were in Key West using our phones when I received the first text that I was being charged $*** or $**. Not sure how or why since I was still in the US. When we arrived to Mexico on *******, I received a text at *:** am : "Welcome to Mexico! Don't worry. Call, texct and browse on your T-Mobile plan at no extra charge!". Obviously, when I received the text a while later that I was being charged over $*** for use, I was shocked and a little angry. I spend well over an hour on the phone with Gen, Edward and then manager Caroln (all in the Phillipnes) who advised they had confirmed that the charges were valid. I am appalled and feel defrauded. I was in the US and was charted for the first fees and then I used my phone after I received the text and was charged, yet no one wants to rectify the situation. I am not denying that I was on a cruise or in Mexico, but perhaps I was not near enough to the towers to not be charged. I expect immediate assistance and resolution of this problem. I can be reached at ***-***-**** or *****@***.com. Thank you.
GetHuman990957 did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman990957 fixed the problem
We are waiting for GetHuman990957 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman990957 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman990957
Aug 14th, 2018 - a yr ago
I have an issue with T-Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 1719 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman990957 started working on this issue
Aug 14th, 2018 4:36pm