I am contacting you because I am not reviving any help at either a store or customer ca...

GetHuman-jbowe's customer service issue with T-Mobile from July 2018

Help with my T-Mobile issue
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-jbowe's own words
I am contacting you because I am not reviving any help at either a store or customer care level. the problem i am having is that my lg g* is now stuck in a boot loop (a known lg issue) after i did the latest software update yesterday. both said i was i have no recourse but to buy a new phone or go through my insurance. which would be $*** because a insignificant chip in the top left of the glass which, does not affect the functionality at all of the phone and i was perfectly fine with using the phone in that way. i find it disheartening that i have so few options when something happens through no fault of my own. im simply asking to have my g* replaced with a functioning one. my wife and i have been with t mobile since **** ( VoiceStream Wireless) and have been loyal customers. please any help or insight you can give will be greatly appreciated.*** sincerely* joseph bowe
GetHuman-jbowe did not yet indicate what T-Mobile should do to make this right.
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How GetHuman-jbowe fixed the problem
i was able to get assistance from above the store*customercare level at the corporate office, but beyond that im not at liberty to say.
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T-Mobile

Customer service issue
Reported by GetHuman-jbowe
Jul 30th, 2018 - 9 mons ago
I have an issue with T-Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 1351 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-jbowe started working on this issue
Jul 30th, 2018 6:26pm
GetHuman-jbowe shared this issue with your circles on Google+
Jul 30th, 2018 6:26pm
GetHuman-jbowe indicated the issue is not fixed yet.
Jul 30th, 2018 7:27pm
GetHuman-jbowe confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 7:30pm