Received a letter from Synchrony Financial address to Donna Semm, my mother-in-law. The...

GetHuman-rmueda's customer service issue with Synchrony Bank from June 2018

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Received a letter from Synchrony Financial address to Donna Semm, my mother-in-law. The letter wants to know if a check ********* was returned, cashed, received, etc and to respond or otherwise it will be remitted to the State of Arizona. The amount of the check was for $**. My mother-in-law passed away in March ****. The check was dated June **, ****. At this date she had Alzheimer's and I was her POA. I do not recall if the check was ever received. *I am guessing that is was for a JCP account which she had and overpaid. My wife is the successor trusteee for Donna Semm. This letter looks legitimate, but I am still somewhat skeptical. The form is to be returned to Synchrony Financial (Arizona), PO box ****, Southereastern, PA *****. I looked up Sycnchrony on the web and the address I find is located in Stamford, Connecticut. My questions are: (*) Is the PA address a legitimate Synchrony address? The second question (which you may not be able to answer) assuming this letter is legit is: (*) When the form is submitted, is a copy of the trust required to be submitted as well? (*)
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Synchrony Bank

Customer service issue
Reported by GetHuman-rmueda
Jun 8th, 2018 - a yr ago
I have an issue with Synchrony Bank too
Seen by 6 customers so far
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
GetHuman-rmueda started working on this issue
Jun 8th, 2018 6:22pm
GetHuman-rmueda indicated the issue is not fixed yet.
Jun 8th, 2018 7:34pm