Received a letter from Synchrony Financial address to Donna Semm, my mother-in-law. The...

GetHuman-rmueda's customer service issue with Synchrony Bank from June 2018

Help with my Synchrony Bank issue
The issue in GetHuman-rmueda's own words
Received a letter from Synchrony Financial address to Donna Semm, my mother-in-law. The letter wants to know if a check ********* was returned, cashed, received, etc and to respond or otherwise it will be remitted to the State of Arizona. The amount of the check was for $**. My mother-in-law passed away in March ****. The check was dated June **, ****. At this date she had Alzheimer's and I was her POA. I do not recall if the check was ever received. *I am guessing that is was for a JCP account which she had and overpaid. My wife is the successor trusteee for Donna Semm. This letter looks legitimate, but I am still somewhat skeptical. The form is to be returned to Synchrony Financial (Arizona), PO box ****, Southereastern, PA *****. I looked up Sycnchrony on the web and the address I find is located in Stamford, Connecticut. My questions are: (*) Is the PA address a legitimate Synchrony address? The second question (which you may not be able to answer) assuming this letter is legit is: (*) When the form is submitted, is a copy of the trust required to be submitted as well? (*)
GetHuman-rmueda did not yet indicate what Synchrony Bank should do to make this right.
I have an issue with Synchrony Bank too
How GetHuman-rmueda fixed the problem
We are waiting for GetHuman-rmueda to fix the problem and share the solution with the rest of us customers.
Please help with my Synchrony Bank issue
Do you have a customer issue as well?
We can help you get Synchrony Bank's attention and get better help faster. Tap below to get started.
Having Synchrony Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Synchrony Bank

Customer service issue
Reported by GetHuman-rmueda
Jun 8th, 2018 - a yr ago
I have an issue with Synchrony Bank too
Fixed
Seen by 6 customers so far
Similar issue to 590 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Timeline
GetHuman-rmueda started working on this issue
Jun 8th, 2018 6:22pm
GetHuman-rmueda indicated the issue is not fixed yet.
Jun 8th, 2018 7:34pm