Unable to contact Survey Monkey about upgrading to paid version

GetHuman2604032's customer service issue with SurveyMonkey from March 2019

16 views | 1202 similar | 0 following
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The issue in GetHuman2604032's own words
I want help with upgrading to a paid plan. My problem is that we will need to pay by invoice, plus I wanted to see if we qualified for the educator discount. We have contacted them multiple times, without result. **I have contacted survey monkey about * different times with my question and each time they say that their wait time is long, then send an email apologizing, then say to visit the help desk (which does not provide an answer to my question).
We want to be able to pay them.
I want them to call me
I had vouched for Survey Monkey as the survey program of choice that we should utilize, since I had had a positive experience working with them at my previous job.
Emailed help support multiple times, submitted help requests online multiple times, and called every number I could find.
How GetHuman2604032 fixed the problem

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SurveyMonkey

Survey Monkey paid subscription
Customer service issue
Reported by GetHuman2604032
Mar 27th, 2019 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 1202 others
0 customers following this
Items needed
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Timeline

GetHuman2604032 started working on this issue
Mar 27th, 2019 2:53pm
GetHuman2604032 indicated the issue is not fixed yet.
Mar 27th, 2019 2:55pm
GetHuman2604032 indicated the issue is not fixed yet.
Apr 1st, 2019 2:26pm
GetHuman2604032 indicated the issue is not fixed yet.
Apr 1st, 2019 2:31pm
GetHuman2604032 indicated the issue is not fixed yet.
Apr 1st, 2019 2:34pm

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