Hello, I prepared a survey with a question asking the audience whether they would be wi...

GetHuman2371253's customer service issue with SurveyMonkey from March 2019

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The issue in GetHuman2371253's own words
Hello, I prepared a survey with a question asking the audience whether they would be willing to pay X price for a service. I was under the impression that we could adjust this while survey is in market as responses would come in. We needed ** responses for each price point we tested in order to run a simple regression analysis against it. I purchased *** responses to survey * price points, not realizing I could not adjust the price point while survey was in market (after ** responses came in I was aiming to adjust the question to test a new price point). **not realizing the survey locks once in market, I now have *** responses to a single price point and the survey is entirely unhelpful for our goal. You can go in and see that we have not touched * reviewed the data to support this case. Could someone please contact me to see whether there’s a way to either re-run the survey to achieve what I described above or if a credit could be issued to our account so we can run it the way we need to? We are a small pre-launch start up and every dollar for surveys is super important to us and the result of the survey is meant to help us create a case as part of our fundraise and launch effort. Thanks much for your support. My cell is ***-***-**** if someone could call me. **Erum

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SurveyMonkey

Customer service issue
Reported by GetHuman2371253
Mar 4th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1053 others
0 customers following this

Timeline

GetHuman2371253 started working on this issue
Mar 4th, 2019 6:01pm