Intransigent, money hungry

GetHuman913962's customer service issue with SurveyMonkey from July 2018

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The issue in GetHuman913962's own words
I paid for their service because I needed to complete one survey. I only needed it for a few weeks.**I have been clicking on the "cancel it" option in the purchase confirmation email to avoid being charged for another month. It always re-directed me to a page that said my account is the free basic one. I tried it on different occasions to make sure it was not a glitch. Still, it re-directed me to that page, so I thought maybe it would just go back to a basic status after the paid month.**It did not. I was charged again today. When I contact the support team, they told me that I have two accounts, a free one and the paid one. So, when I clicked on the PAID account's email, it re-directed me to the free account.**I told them that was not on me and I should not be billed for that. I was told they could not give me a refund.**They re-direct you to a free account just so that you will not cancel your paid subscription. I never want to work with them again!**Reason of review: Return, Exchange or Cancellation Policy.**Preferred solution: Full refund.
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SurveyMonkey

Customer service issue
Reported by GetHuman913962
Jul 24th, 2018 - 10 mons ago
I have an issue with SurveyMonkey too
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Seen by 9 customers so far
Similar issue to 116 others
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Timeline
GetHuman913962 started working on this issue
Jul 24th, 2018 11:17pm
GetHuman913962 shared this issue with friends on Facebook
Jul 24th, 2018 11:17pm
GetHuman913962 indicated the issue is not fixed yet.
Jul 25th, 2018 12:27am
GetHuman913962 indicated the issue is not fixed yet.
Jul 25th, 2018 12:28am
GetHuman913962 indicated the issue is not fixed yet.
Jul 26th, 2018 2:49am
GetHuman913962 indicated the issue is not fixed yet.
Jul 28th, 2018 12:47am
GetHuman913962 indicated the issue is not fixed yet.
Jul 28th, 2018 12:47am