My highspeed internet has been having issues for several weeks. When I try to steam new...

GetHuman-dredwine's Device Support issue with SuddenLink from May 2020

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The issue in GetHuman-dredwine's own words
My highspeed internet has been having issues for several weeks. When I try to steam news on HULU the picture is fuzzy, my modem reboots suddenly on it's own all day long, my son complains of slow service while gaming. I have called you * different times and gotten * different answers and my issue is still unresolved. Your first response was that you were having issues in my area, your second response was that it was my router, and your last response was that my Arris modem was disconnected remotely by you and needed to be reconnected. Why am I paying you $***.** a month for disconnected equipment and service that doesn't work?

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Device Support issue
Reported by GetHuman-dredwine
May 2nd, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2407 others
0 customers following this


GetHuman-dredwine started working on this issue
May 2nd, 2020 6:40pm