We have had issues since day *. First we had no tv for * days. Then we had no phone ser...

GetHuman4727370's Dispute a Charge issue with SuddenLink from April 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4727370's own words
We have had issues since day *. First we had no tv for * days. Then we had no phone service and still don't. Its been over a week and a half. The first technician changed out the box and that didnt fix the phone issue. When he changed the box he took the original box that had the memory card that allows live tv to be paused and such creating another issue. The next technician never showed up but said he did. Then the service was disconnected because someone in technical support scheduled it to be shut off why? No clue. The next technician showed up put a card in and that fixed the pause tv thing but now we have a **$ tech charge which is ridiculous and we still have no phone. So after only having suddenlink a little over a week we have a ***.** dollar bill no phone service and a serious problem here.

GetHuman4727370 did not yet indicate what SuddenLink should do to make this right.

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SuddenLink

Dispute a Charge issue
Reported by GetHuman4727370
Apr 27th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2374 others
0 customers following this

Timeline

GetHuman4727370 started working on this issue
Apr 27th 10:56pm

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