Does SuddenLink Have the Best Customer Satisfaction for Internet Service?
Suddenlink may not be the best company to offer you the best customer service as their customer satisfaction rate shows otherwise. However, the company has demonstrated gradual market progress in its deals and plans. This can be an excellent starting point for the company to achieve a high score of 65 out of 100.
Suddenlink is a telecommunications company based in the United States. It mainly provides home security, broadband, cable television, and IP telephony. Before Altice acquired the company, the company was ranked as the 7th-largest cable operator boasting of at least 90,000 subscribers. After the merger, the company now stands as the fourth-largest cable operator with more than 4.6 million subscribers. Suddenlink customer support is available 24/7, and it has a 30-day money-back guarantee.
What Is the Customer Service Satisfaction Rate of Suddenlink?
Many clients prefer Suddenlink for customized internet plans and better internet for gamers. However, people do not recommend the company to clients looking for consistent pricing or those who want a lower plan without data caps. The speed score of Suddenlink was 37.1 out of 100. This is a great rate that puts the company ahead of other competition. Based on the American Customer Satisfaction Index report, Suddenlink earned an average ISP score of 57 out of 100, staying ahead of the pack.
The high satisfaction rate results from the guarantee you get internet service to match your exact needs. Suddenlink has personalized packages to fit small homes with limited devices and subtle internet use to large households with heavy internet needs, online gaming, and streaming on multiple devices. Thus you can get the 200 Mbps or 1 Gig internet package that gives you 1,000 Mbps depending on your needs.
Excellent Technical Support
Suddenlink has low connection repair and technical response times. With Suddenlink available in 17 states, technical support and repair services are right at your doorstep, and you don't have to suffer more inconvenience. You can now walk down the street to the nearest Suddenlink offices to have your issues sorted out.
Alternatively, you can get in touch with Suddenlink through direct contact on its website or enjoy great online support from the Suddenlink web page. There is lots of information on how to resolve occurring issues. Suddenlink customers benefit from fast problem resolution.
Ratings Why Suddenlink Customers Initially Chose to Buy Their Internet From the Company
- Reputation: 30%
- Offered the best price: 19%
- Recommended by family member or friend: 20%
- Because of other plans with Suddenlink: 17%
- From TV commercial: 2%
- Inherited from my parents: 7%
- Saw online ad: 9%
- The company website and mobile apps are easy to use and helpful: 4%
Ratings on the Likeliness to Recommend Suddenlink
- I would recommend this company: 45%
- I would probably recommend this company: 29%
- Neutral reaction: 15%
- I would not recommend this company: 9%
- I would probably not recommend this company: 2%
Ratings on the Likeliness to Renew Plan With Suddenlink
- Yes: 45%
- No: 55%
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GetHuman has been working for over 10 years on sourcing information about big organizations like SuddenLink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does SuddenLink Have the Best Customer Satisfaction for Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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