I need to access my email again, PLEASE!

GetHuman-saint_ni's customer service issue with SuddenLink from April 2020

Help with my SuddenLink issue
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Before contacting them, items GetHuman-saint_ni may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman-saint_ni's own words
Trying to log on to my email ... Lost computer and had to buy a new one. My password was saved on the old one. Bought new computer and when I try to log in it wants my password, which I cannot remember. Also, I do not remember the security question answer since my answer to that was given many years ago. The security question should be easy but I have tried many combinations of it and I cannot get it right. I need to have answers. Very frustrated.
I don't remember my password or my security question so that I can retrieve my email
I just want to know my security question so that I can reset my password, which I also don't know
Since ****, or when Suddenlink took over Charter
I've been trying everything I could think of for about a week now.
How GetHuman-saint_ni fixed the problem

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SuddenLink

email
Customer service issue
Reported by GetHuman-saint_ni
Apr 21st, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2135 others
0 customers following this

Timeline

GetHuman-saint_ni started working on this issue
Apr 21st, 2020 7:23pm
GetHuman-saint_ni indicated the issue is not fixed yet.
Apr 22nd, 2020 4:50am