OK, We got our Sept. Suddenlink bill ($**.**), this bill was paid through our bill pay...

GetHuman3806241's customer service issue with SuddenLink from October 2019

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The issue in GetHuman3806241's own words
OK, We got our Sept. Suddenlink bill ($**.**), this bill was paid through our bill pay, Chase. and confirmed as paid ********. We received our Oct. bill, ********. This bill shows a past due of $**.**, and current charge of $**.**. Total due $***.**. We paid $**.** confirmed as paid ********. On the morning of ********. Our service was terminated. After trying to reach someone to talk to, covering * days, and over * hrs. waiting on hold. And basically being called a liar even though I was able to show copies of statements from the bank that Suddenlink had received the payments. I was informed that I would not have service unless I paid an additional charge of $**.**. According to them this was to cover the past due amount. (The amount that they received on ********). I checked my balance the next day, and it showed a balance of $*.**. This balance should have been a credit of $**.**. I tried to call Sudden link an hour ago, and my balance has now risen to $**. *. I tried to contact them by chat also, this system of theirs is obviously understaffed as badly as their telephone "No Customer Service Line". Any assistance you can provide will be greatly appreciated*Murry Baker*Acct * *****-******-**-**access Code: ****

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Customer service issue
Reported by GetHuman3806241
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 4089 others
0 customers following this


GetHuman3806241 started working on this issue
Oct 21st, 2019 10:15pm