I returned my cable modem that I have been renting through suddenlink for over * years...

GetHuman-cedele's Dispute a Charge issue with SuddenLink from May 2019

Help with my SuddenLink issue
First: share to improve GetHuman-cedele's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cedele may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-cedele's own words
I returned my cable modem that I have been renting through suddenlink for over * years in February but I am still being charged for renting it on my bill * months later. I returned it to the address listed on the equipment return page which is in Shrewsbury. How can I get this charge removed from my account? My account number is ***-****-********* and my access code is ****.
GetHuman-cedele did not yet indicate what SuddenLink should do to make this right.
I have an issue with SuddenLink too
How GetHuman-cedele fixed the problem
We are waiting for GetHuman-cedele to fix the problem and share the solution with the rest of us customers.
Please help with my SuddenLink issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common SuddenLink customer problems.
How Do I Get Device Support from Suddenlink?How Do I Recover My Account Access to Suddenlink?
Do you have a customer issue as well?
We can help you get SuddenLink's attention and get better help faster. Tap below to get started.
Having SuddenLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SuddenLink

Dispute a Charge issue
Reported by GetHuman-cedele
May 8th, 2019 - 6 mons ago
I have an issue with SuddenLink too
Not resolved
Seen by 3 customers so far
Similar issue to 2363 others
0 customers following this
Timeline
GetHuman-cedele started working on this issue
May 8th 11:35pm