Yesterday about *:** when I got home the phone, Internet and three of our five Ty's did...

GetHuman2032735's customer service issue with SuddenLink from January 2019

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The issue in GetHuman2032735's own words
Yesterday about *:** when I got home the phone, Internet and three of our five Ty's did not work. I called ***-**** and finally I was connected with a woman in the Phillipines. She was reading everything from a script and would not allow me to ask questions, or give information. I asked many times to speak with her supervisor and she said since I did not have my code I could not speak to one. I was on the phone with her for over twenty minutes for a problem that should have been resolved in five minutes. She was rude, did not understand Engish very well and because of her we are considering dropping Suddenlink.**I called back and got a very nice young man in Tyler and he corrected the problem quickly and very politely **I had hoped to get a customer survey about my experience but one did not come.**I have been a customer for over thirty years and the employee in the Phillipines should be fired.**Ken Whitley****-****
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Customer service issue
Reported by GetHuman2032735
Jan 24th, 2019 - 3 mons ago
I have an issue with SuddenLink too
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Seen by 7 customers so far
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GetHuman2032735 started working on this issue
Jan 24th 8:34pm