To whom it may concern.**Recently my wife and I have been fallen a victim of a so calle...

GetHuman1964333's customer service issue with SuddenLink from January 2019

6 views
 | 
1450 similar
 | 
0 following
Help with my SuddenLink issue
Next: our robot will wait on hold for GetHuman1964333 to get a SuddenLink rep on the line!
Always use the GetHuman Phone tocall SuddenLink. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1964333's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman1964333's own words
To whom it may concern.**Recently my wife and I have been fallen a victim of a so called "bait and trap" advertising by Suddenlink.**We received a mail advertising from Suddenlink in a mid-november last year.**The advertisement promised a TV, Internet and Phone bundle for $**.**mo**year.**For $**.** more it promised to add an Altice One DVR that would come with an additional $**.** monthly credit for * years.**That offer was way more attractive then what we had with AT&T at that time.**Additionally Suddenlink promised to pay off any early contract termination fees."And if you're stuck in a contract, we'll even buy it out - up to $***!"**All of that was too good to be true and we decided to check reviews on a social media. Just like we expected the reviews were mostly negative.**Nevertheless the advertisement was too attractive and I called to inquire.***The sales person was polite, cordial and not pushy at all. He quickly collected required information and qualified us for a special offer. I asked all related questions trying to find if the offer is true or a trap.Everything sounded legit and we agreed to sign up. The sales person scheduled for us an internet and TV installations in three days with the phone installation a few days later. It was necessary for keeping our old phone number, as the sales person explained.**On a day of scheduled installation we've waited an * *** hours after the given time.**The technician was late and tired. He did his job quickly and left without a word of explanation.**Everything was working fine. TV picture was brilliant and internet connection was running fast. We were very happy.**A few days later I called customer service and asked when and how much we should pay for services. *The customer service representative told me to pay only $**.** for the first month! Wow, it was even less than we expected.**A few days later we look into a Suddenlink's website. We were curious about our billing statement. To our surprise the amount shown was more than a hundred dollars and a base rate not $**.** as promised, but a $**.** more.**I tried to call customer service but to my disappointment billing questions are answered by computer only.**I called sales and to my surprise I got the same person who signed me up! He understood my problem and promised to help. I waited just a few minutes and he informed me that everything is corrected now and our next statement will show all of the required adjustments.**I was happy again, but not for long.**Another week passed and a new bill was even more threatening. Now it added a late fee and additional charges.**I spent hours trying to get through a customer service representative. When I finally got through representative told me that she couldn't help me at all and should escalate my mater to a supervisor who would call me in a few business days.**- but what about our billing statement,- I asked. I didn't want to put our account in jeopardy...**A lady on a phone assured me not to worry. She explained that supervisor should fix the problem and we will pay corrected amount then.***A few days have passed. No one called and I wasn't surprised anymore. Meanwhile the winter holiday season passed by and I started to inquire about our billing again.**I called several times.**Finally a live person after listening to my story stated that because our first payment wasn't done in full we lost our "customer of a good standing privilege' and therefore can't quality for a $**.** anymore. Additionally she explained that because all of our three services weren't installed together, but a phone service was added three days later we wouldn't quality for this special anyway.**The late fees will be growing unless I'll pay $***.** in full.**And she didn't know anything about paying AT&T our early contract termination fee...**This is my story.**I believe we were treated unfairly and were taken an advantage of.**We were promised a special deal that was too good to be true.***My wife and I are both senior citizens and not as proficient with social media as today's youngsters. English isn't my first language either, but I intend to publish our story everywhere I could, including the FCC complaint department in a few days after sending this complaint to you.***I can't believe how your company acted with us and hope that maybe you would correct your omissions and recover our good standing with Suddenlink after all.**Thanks, I hope to here from you.**Alex Mirsky*******@***.com
GetHuman1964333 did not yet indicate what SuddenLink should do to make this right.
I have an issue with SuddenLink too
How GetHuman1964333 fixed the problem
We are waiting for GetHuman1964333 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common SuddenLink customer problems.
How Do I Get Device Support from Suddenlink?How Do I Recover My Account Access to Suddenlink?
Do you have a customer issue as well?
We can help you get SuddenLink's attention and get better help faster. Tap below to get started.
Having SuddenLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1964333 fixes it.
This email address isn't valid

SuddenLink

Customer service issue
Reported by GetHuman1964333
Jan 14th, 2019 - 9 mons ago
I have an issue with SuddenLink too
Not resolved
Seen by 6 customers so far
Similar issue to 1450 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman1964333 started working on this issue
Jan 14th 8:21pm