No cable service TiVO box not working

GetHuman-ccedars's customer service issue with SuddenLink from August 2018

Help with my SuddenLink issue
The issue in GetHuman-ccedars's own words
get TiVO box replaced ... Been without cable svc for * days TiVO box will not boot up anytime have power surge or outage Ongoing issue since *st week of June SuddenlinkTech advised need box replaced & on a wait list
We cannot watch cable service that we pay a lot for
replacing TiVO box & giving me credit on my bill from the time I reported my issue in June until I have received new box
* years
have tried everything. Unplugged box and plug back in several times. Have left the box unplugged from * hour to a whole day
I have an issue with SuddenLink too
How GetHuman-ccedars fixed the problem
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SuddenLink

cable
Customer service issue
Reported by GetHuman-ccedars
Aug 2nd, 2018 - 9 mons ago
I have an issue with SuddenLink too
Fixed
Seen by 12 customers so far
Similar issue to 290 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-ccedars started working on this issue
Aug 2nd, 2018 12:03am
GetHuman-ccedars indicated the issue is not fixed yet.
Aug 2nd, 2018 1:46am
GetHuman-ccedars indicated the issue is not fixed yet.
Aug 2nd, 2018 1:52am
GetHuman-ccedars indicated the issue is not fixed yet.
Aug 2nd, 2018 1:52am
GetHuman-ccedars indicated the issue is not fixed yet.
Aug 3rd, 2018 1:14am
GetHuman-ccedars indicated the issue is not fixed yet.
Aug 3rd, 2018 1:15am