Claiming to be Certified Pre owned selling with base model parts after inspections and selling without checking no electronics worked right due to tuners
GetHuman1676937's customer service issue with Subaru from December 2018
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The issue in GetHuman1676937's own words
Buy a car I couldn’t wait for! ... ****-***-**** *********** CALL ASAP POLICE WILL BE INVOLVED FOR A REPORT THANK you *VIN JF*-VA*J** G********Subaru WRX Limited ‘** package ** and * along with sti clutch and throw *To preface, two days ago I bought a “certified pre owned Subaru **’ WRX” with monroney and *(?) others (which they took from me and I had to ask for it back close to * times) *This was purchased at HANSEL Henry Curtis ford in Petaluma, CA. It had great packages of which I didn’t know they included. That night read manual looked at everything there was. THIS CAR WAS GIVEN TO ME WITH CHANGED OUT PARTS TAKEN OFF WHILE I WAS STILL BEING CHARGED FOR THEM! The updated monroney includes everything. Of the optional purchase options (I have picture of everything the day it was in the lot and so does the dealership) there was the *-STI SHORT THROW CLUTCH AND SHIFT **** (***) an employee of Subaru verified clutch good but the shift **** is a base model of of a **-** *ALL WEATHER FLOOR MATTS (base is in)*FOG LIGHT KIT BOTH ARE ALWAYS FILLED WITH MOISTURE AND THEYRE “new”*STI ALLOY WHEELS WITH SUMMER TIRES. These are not even close.*WHEEL LOCKS never included*REAR CARGO TRAY not included *REPLACED MY SPEAKERS WITH TWO BLOW OUT ONES CANNOT PUT IT HIGHER THAN ***STATES KEYLESS ENTRY: the fob provided cannot do that and this car does not have the outer grip sensor*STARLINK IS STILL CONNECTED TO SOMEONE AND IVE BEEN TOLD BY THE MANAGER TO QUIT “BITCHING” but nothing was done (Wes at Henry Curtis ford)*Not a ***** split *ALL ELECTRONICS ARE NOT FUNCTIONING AT ALL OR CORRECTLY WHAT SO EVER: someone left the plug to an ECU tuner in the car and all the fuses are either blow or not remotely close to where they belong.*SUPER IMPORTANT! The VDC, ABS, airbags, ANTI THEFT IMMOBILIZER SYSTEM, TPMS: I bought a manual gauge since the car no matter if you override control it it does not do or change anything. *I CAN KEEP GOING THIS VEHICLE IS MAKING SUBARU LOOK BAD AND THIS DEALERSHIP IS SELLING POTENTIAL DEATH TRAPS. Clearly they changed it all after y’all saw it, car arrived one week prior to my buy. *ALSO THEY TRIED TO SELL ME AN ILLEGAL STI WHICH IS STILL FOR SALE ONLINE. They own a Subaru dealership, Hansley Subaru. *This is not what I know for the Subaru name and surely not why I pay quite high numbers to keep myself my family and friends SAFE. Please I’ll be up at *am for a meeting call me ASAP. I saw two more “new” cars come back broken as I sat there. This car is clearly in EXTREME violation of the CA lemon law. And this is not the integrity I know for you as a company to uphold. All that’s been done is get yelled at by managers. Please call me the second this is read i need to speak to someone *(***)-***-*******Knowing since I’ve owned two that the checks are intense and heavy I felt comfortable regardless of them “finding this car as I was leaving” but they gave me a price everything looked great and it supposedly***(I’ll put my accident which led us here below)I have owned two Subaru’s and loved them each so much for so many different reasons in fact the second one which is why i bought a new one is why I’m writing. I was in a very bad car accident and was love tapped fairly horribly (girl texting) and flipped **’ down a revine and was stuck in a storm a two hour walk from cell service.
Hansel Henry Curtis Ford *I’m not a stupid kid, I have Subaru employees who agree and have checked all this. THEY ARE SULLYING YOUR NAME.
They will take this back under the California lemon law I have a team of five very talented people working since I was denied no one looked...I will he walking out with a brand new **** car no money spent by me.
I’ve had a two Subaru Imprezas over the years! Finally went ahead and went wrx (wish I could sti * wrx )
This is what the first thing two Subaru managers in the city told me to do please help. This is a death trap I have to go home to la
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